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Contact Information and Store Policies
Click Cool Deals welcomes inquiries into our products and services.
Customer Support email
address: support@clickcooldeals.com
Unsubscribe From Newsletters
Please do not send email
requesting to opt-out of newsletters, please follow the directions
on the bottom of the newsletter you received to remove yourself
from future mailings. We do not publish all newletter mailings,
many of our affiliate send out promotions to internal mailing
lists - which we do not own or have access to. Please follow
the unsubscribe directions of the email you received.
Postal Mail / Money Orders
We accept
United States Money Orders only.
Please Make Payable to: Click Cool Deals
Mail To:
Click Cool Deals
PO BOX 540998
LAKE WORTH, FL 33454
Questions about an order?
Please email us at support@clickcooldeals.com emails are usually answered right away.
Placing a phone order or calling for questions?
Because we offer such low pricing and free shipping, we do
not have staff to take inbound calls & questions all day..
However feel free to call us between 10AM-4PM EST at 561-434-7666.
If we are around and not shipping orders we will gladly take
your call. Or leave us a message and someone will call you
back. Or email us with your information and we will contact
you back ASAP. support@clickcooldeals.com
What is your return policy? How do I return something?
If you need to return something
you have purchased, please email us for more information and
instructions. support@clickcooldeals.com
Why don’t you accept returns on opened software?
If your product is defective, we will be happy to replace it. If the software is good and you don't like it or it is not compatible with your system, we cannot accept the product back for a refund. The buyer is ultimately responsible for making sure that the software will run on their systems.
Free Shipping Policy
Shipping in the United States will take approximately 7-10 business days. Orders usually arrive sooner, but due to the volume we get on a daily basis it sometimes takes a day or two extra to process.
All orders that use the free shipping method will ship using USPS media mail, First Class rate. Some orders will be upgraded to ship USPS Priority Service.
Customers are responsible for shipping addresses to be correct. Customers who have expired fowarding or bad addresses will be charged for us to re-ship orders.
All lost or stolen orders
using free shipping will have to file a claim. Please email
us for this information: support@clickcooldeals.com
Clickcooldeals highly recommends using our FEDEX shipping methods. all orders are tracked and insured. This will guarantee 100% delivery and in the event an order is lost in transit we will be able to track.
Fedex Shipping Policy
Customers using the Fedex shipping method will get a tracking # emailed after the order has been accepted. This email usually follows the actual email invoice stating your order was placed and accepted.
All Fedex
orders must be placed by 3PM EST MON/FRI to meet the desired
delivery time picked.
Overnight orders placed on a Friday will not arrive till the Following Monday.
If you placed an order and did not get your tracking yet please email us: support@clickcooldeals.com
If you tracked your package and the number does not show please allow time for fedex to update the package status in the system. If you still do not get package status, please email us.
Privacy Policy
We respect
your privacy, and we want you to feel comfortable using our
website. Therefore, we are providing you with this privacy
policy so you can better understand how we collect information
about you,
Collection of Customer Information
In order to provide you with the highest level of service, we ask that you voluntarily provide us with certain information about yourself (collectively, your "Customer Information"). Your Customer Information may include your first and last name, your email address, street address, city and your zip code. We also ask you to voluntarily provide us with the email addresses of your friends on our mailing list page, so they too can benefit from the various products and services offered by ClickCoolDeals.
Use of Customer Information
Once
we obtain your Customer Information, it is added to a list
of other information we have obtained from other ClickCoolDeals
customers and patrons (the "Customer List").
We also may disclose your Customer Information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our website; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
In addition, we may use the information we obtain from our customers in the aggregate to determine our customers' demographics and preferences. By doing so, we are able to deliver targeted advertisements on our website which you may find to be helpful and informative.
Opt-In / Opt-Out
If you
submit your email address or any personal information to our
"list" we do not share, or provide this information
to any other companies, services, or list brokers in any way.
If you subscribe to our special offers or newsletter this
is for weekly or monthy updates to you of our products and
services. Your email address will never be given out. You
can unsubscribe from our offers at anytime, and yes our unsubscribe
links work!
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